Privacy Notice

This English translation is provided for convenience. The Spanish version is the legally binding one.

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1. Identity and address of the data controller
In compliance with Mexico's Federal Law on the Protection of Personal Data Held by Private Parties ITULUM INGENIERIA Y SERVICIOS SA DE CV, with address at AV SATELITE MZ 48 LT 1 Y 2 COL MAYAPAX, TULUM, Q.ROO CP 77760, is responsible for the use and protection of your personal data, and in this regard we inform you of the following:
2. Purposes of processing personal data.
a) Primary purposes:
We will use the personal data we collect from you for the following purposes, which are necessary for the service you request:
  • • Prospecting and contracting.
  • • Installation of monitoring systems.
  • • Maintenance of monitoring equipment.
  • • Customer service.
  • • Additional services.
  • • Responding to legal requests from competent authorities.
  • • Billing and collections.
  • • Handling cancellations.
b) Secondary purposes:
Additionally, we will use your personal information for the following purposes, which are not necessary for the requested service but allow us to serve you better:
  • • Surveys to provide better services and/or products.
  • • Special customer promotions.
  • • Referral requests.
If you do not want your personal data processed for these additional purposes, you may tell us at any time by sending an email to info@itulum.mx stating that you do not want your data used for secondary purposes.
Refusing the use of your personal data for these purposes will not be a reason for us to deny you the services and products you request or contract from us.
3. Personal data we collect
To carry out the purposes described in this privacy notice, we will use the following personal data: Full name, address, landline, mobile phone, GPS coordinates, email address, official ID, RFC (tax ID), CURP (population registry code), handwritten signature.
4. Video surveillance
Please note that if you visit our offices, you may be recorded by the security cameras on the premises. These images are used for the company's security, are kept for a maximum of twenty-eight days and are then deleted, unless a court order or legal or regulatory provision states otherwise.
5. Transfer of personal data.
We inform you that your personal data is shared inside and outside Mexico with the following persons, companies, organizations and authorities other than us, for the following purposes:
Recipient of personal data Purpose
DITULUM SA DE CV OFFERS AND PROMOTIONS
ENERGIA RENOVABLE DE TULUM SA DE CV OFFERS AND PROMOTIONS
6. How to exercise ARCO rights and revoke consent
You have the right to know what personal data we hold about you, what we use it for and the conditions of its use (Access). You also have the right to request correction of your personal information if it is outdated, inaccurate or incomplete (Rectification); to have it deleted from our records or databases when you consider it is not being used in accordance with the applicable principles, duties and obligations (Cancellation); and to object to the use of your personal data for specific purposes (Opposition). These are known as ARCO rights.
To exercise any of your ARCO rights, you must submit a request by email to: info@itulum.mx.
To learn the procedure and requirements for exercising your ARCO rights, you may call (984) 1502670, which will process requests to exercise these rights and answer any questions about how your information is handled. Contact details: AV SATELITE MZ 48 LT 1 Y 2 COL MAYAPAX, TULUM, Q.ROO CP 77760, 9841502670, info@itulum.mx.
You may revoke any consent you have given us to process your personal data. However, please note that we may not be able to fulfill your request or stop using your data immediately in every case, since a legal obligation may require us to keep processing it. Also note that, for certain purposes, revoking your consent will mean we can no longer provide the service you requested, or will end your relationship with us.
To revoke your consent, you must submit your request by email to: info@itulum.mx.
To learn the procedure and requirements for revoking consent, you may call (984) 1502670;
7. Limiting the use or disclosure of information
So that you can limit the use and disclosure of your personal information, we offer the following options:
  • •Registering with the Public Registry to Avoid Advertising (REPEP), run by Mexico's Federal Consumer Protection Agency (PROFECO), so that your personal data is not used to send you advertising or promotions from companies. For more information about this registry, visit the PROFECO website or contact them directly.
  • •Adding you to our exclusion list, so that we do not process your personal data for marketing, advertising or sales prospecting purposes. For more information, call (984) 1502670 or send an email to info@itulum.mx.
8. Use of cookies, web beacons or other technologies
We inform you that our website uses cookies, web beacons and other technologies that make it possible to monitor your behavior as an internet user, and to provide you with better service and user experience while browsing our site.
In particular, we use Google Analytics, a service of Google LLC, to learn statistically how our site is used: pages visited, device type, approximate location and clicks on contact links. This information does not allow us to identify you personally.
You can disable cookies in your browser settings or install the Google Analytics opt-out add-on offered by Google.
Through these technologies we do not obtain your name, address or email, we do not use them to send you offers or advertising, and we do not share that information with other companies.
9. Changes to the privacy notice
This privacy notice may be modified, changed or updated as a result of new legal requirements; our own needs regarding the products or services we offer; our privacy practices; changes to our business model; or other causes.
We commit to keeping you informed of any changes to this privacy notice by means of an email notice sent from: info@itulum.mx.
Notifications of changes or updates to this privacy notice will be made as follows: by email from:info@itulum.mx.
Last updated 12/11/2026.